Responsible Gambling Tools to Check Out - Live Chat, Deposit Limits & More

At Virgin Games, we want to make it as easy as possible for you to have fun with our burgeoning collection of games, which is why we have a suite of free responsible gambling tools on offer. 

Safer Gambling Week runs from 18th to 24th November 2024, but our Responsible Gambling tools are available all year round. These free tools  and features like Session Reminders and Deposit Limits can do the counting and clock watching so you don’t have to when playing on your favourite games.

Keep reading to find out more.

What Is Safer Gambling Week?

Safer Gambling Week was launched in 2017 by the Betting and Gaming Council and it takes place once a year. 

The campaign promotes responsible gambling to everyone in the UK and Ireland, raising awareness of all the ways players can get help and support. It encourages conversations around playing responsibly to make betting as safe as possible.

Although it runs for only a week, our tools are available all year round and are completely free for all our players.

Responsible Gambling Tools To Use

We want everyone to have fun on our site. Whether you prefer to play online slots, live casino games or anything else, the safety of our players is paramount.

The best way to keep your play fun is by checking out our list of responsible gambling tools, which allow you to stay in control when betting with us.

Here are five ways we can help you stay in control of your play at Virgin Games.

Use Deposit Limits to Control Spending

Only spend what you can afford to lose. Set a budget before spinning the reels or putting virtual chips down for the first time.

We have deposit limits available over daily, weekly and monthly periods, which you can set based on the amount you want to spend during that time. If your limit is reached, you won’t be able to make any further deposits and a notification will be sent.

Deposit limits can be altered at any time, but any increases require a 24-hour cooling period, which will have to be confirmed before being applied.

Set Session Reminders and Get Notifications

Betting online shouldn’t take priority. It’s a good idea to limit how long you spend playing games and take some time away from the screen.

Use our session reminders tool to track the length of all sessions. A notification is automatically sent to each of our players after being logged in for an hour, but this can be changed to send a reminder after 30 minutes instead.

Have a Break - Cool Off 

If you want to have a little longer away from playing, take a look at our account cool off tool. This can last from just 24 hours, all the way up to six weeks, depending on your preference.

Once the cool off period has expired, you’ll be able to log back in and start playing again as soon as you’re ready.

Self-Exclusion

The self-exclusion tool offers an extended break from betting, with periods ranging from six months up to five years. Your account will need to be reactivated once the time has passed, so speak to a member of our excellent customer support team to implement it.

Need To Talk? Use Our Live Chat Service

Our friendly customer service team are available 24/7, and will be able to assist with any questions you may have about responsible gambling while playing with us.

To start a live chat, choose ‘Menu’ in the top-left corner after logging in, then head to the Help Centre by selecting the ‘Help & FAQ’ option. Click the chat icon that appears on-screen to open the messenger function, and hit ‘Send’ to fire the message away.

We’re here to help. Always remember to gamble responsibly at Virgin Games.