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Gamble Responsibly at Virgin Games

We want all of our players to have fun when they're playing on-site, no matter what your favourite games are. Check out some of the different tools that you can use at Virgin Games, which will help you to make sure that you gamble responsibly.

Game In Good Hands

When you've registered with us, you can be sure that you're in good hands. With our Game In Good Hands pledge, we have three key values: Trustworthy, Responsible and Rewarding.

We have some tools that you can use, in line with our ‘Responsible’ category, which can help you to stay in control when you play. You can use deposit limits to make sure you only spend what you can afford, plus we have session reminders so you always have an eye on the time that you've been playing.

Do I Need The Tools?

Our games are meant to be fun, first and foremost. If you feel like you're not enjoying yourself for any reason, then we'd suggest you stop and have a think about some of the questions below.

Try to think about more than just 'yes' or 'no' answers - consider whether the answer is 'never', 'sometimes', 'most of the time' or 'almost always' instead, and you'll have more of a clear idea about where you stand.

  • Have you bet more than you could afford to lose?

  • Have you found yourself needing to gamble with more money to get the same feeling of excitement?

  • If you lost money, did you log back in on another day to try to win back what you lost?

  • Have you ever borrowed money or sold anything to get money to gamble?

  • Do you feel like you might not be in control of your gambling?

  • Has gambling caused you any health problems, such as stress or anxiety?

  • Have people criticised your betting or told you that you had a gambling problem, regardless of whether you agreed?

  • Has your gambling caused any financial problems for you or your household?

  • Have you felt guilty about the way you gamble or what happens when you gamble?

If most of your answers are either 'never' or 'sometimes' to the majority of the questions, then you more than likely have a good level of control over your gambling. If most of of your answers were 'almost always', then you may have a problem.

Speak to a member of our excellent Customer Service team about your experience, or if you wish to have a more in-depth test, visit GamCare.

Responsible Gambling Tools

We have a range of different tools which can help you to keep on top of things while you're playing your favourite online games with us, whether that's on one of our many online slots, or in our Live Casino. Take a look and find out what's available to you.

Deposit Limits

If you want to control the amount you spend during a certain period of time, then check out our deposit limits. You can put a limit on the money that you can deposit on a daily, weekly or monthly basis, and if you hit your cap, we'll let you know. If you have more than one Virgin Games account, or any others for the other casinos in our network, you must set individual deposit limits.

Session Reminders

Our session reminders will give you a notification after you've played for 30 minutes, reminding you that it might be time for you to take a break.

Account Cool Off

If you need a longer break from playing, then you can cool off from your account. The time that you can cool off for ranges from 24 hours to six break. As with the deposit limits tool, any other accounts you have will have to be cooled off separately.

Account Self Exclusion

You can use our self exclusion tool if you feel like you need more than six weeks off from playing. This tool gives you the option to take a break for up to five years, which can help players to reset. After your break has ended, you can reactivate your account by getting in touch with our Customer Service team.

Don't Want to See Any Adverts?

You can turn adverts off by visiting the My Account page once you've logged in, and you will be able to opt out of them by changing your contact preferences. To opt out of adverts on any of your social media feeds, you can read GambleAware’s advice.

Underage Gambling

We're committed to keeping minors safe from gambling until they're old enough to enjoy it in a responsible way. No one under the age of 18 is allowed to open an account with Virgin Games.

We validate the age and identity of all members looking to join by using a third party data reference company to perform an electronic verification. We reserve the right to ask for age verification information from you and hold your account until information proving you are an appropriate age is provided. If we find anyone under 18 years old, then we will null and void any bets placed and the winnings will be forfeited.

For any parents who wish to monitor and restrict the use of their computer’s access to the internet, take a look at the following tools: FOSI and Net Nanny.

Helpful Organisations and Groups

TalkBanStop is a service designed to help those experiencing problem gambling on their journey to recovery. It’s a partnership between GamCare, Gamban and GAMSTOP. Their helpline supplies free confidential information, advice and support 24 hours a day. You can call them on 0808 8020 133 or start a live chat now.

You can also access a free Gamban blocking software, and they'll talk you through how to register for self-exclusion from all online gambling companies licensed in Great Britain via GAMSTOP.

GambleAware provides information, advice and points people towards support to help keep them safe from gambling harms.

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harm. It is free to access the service across England, Scotland and Wales.

GamCare operates the National Gambling Helpline and offers confidential information, advice and support for anyone harmed by gambling in Great Britain.

Their help is available for free, 24 hours every day, if you call 0808 8020 133, use Live Chat, on WhatsApp using 020 3031 8881 and on Facebook Messenger. Advisers will listen and your conversation is confidential.

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

You can find more information other multi-operator self-exclusion schemes, including offline, listed here.

A fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only).

Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

There is also a full list of financial services organisations in the UK that currently offer gambling blocks on debit cards available.

Responsible Gambling